Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Its products and services are designed to benefit people and improve their quality of life. At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change.
Customer Interaction Representative Italy
Execution of the best in class service through effective interactions with customers to ensure customers’ business needs are fulfilled and sales targets are met in partnership with the Commercial organization.
Key tasks & responsabilities:
Interact with customers (directly and via sales team members):
-Orchestrate the service relationship, acting as primary contact for assigned customer accounts.
-Analyze account history, understand the region’s supply needs, help make decisions to optimize orders and product deliveries.
-Provide information on orders, supply availability, timing, updates on products, programs, etc.
-Reach out to customers for missing Customer Master data information to process sales orders.
-Seek customer feedback to track satisfaction level and identify solutions to improve experience.
Resolve any immediately addressable customer requests:
-Receive requests from customers and sales team members via unstructured communication (phone, email, etc.)
-Address any immediately resolvable requests (e.g. in order management - order entry, status check; in order fulfillment – scheduling, etc, ad-hoc – product returns, delivery complaints, etc).
-Manage research, resolution, documentation and communication for complaints & errors (incl. Delivery)
-Involve Customer Operations for resolution of non-immediately resolvable requests.
Partner with Commercial /Supply Chain team:
-Influence product take and delivery timing to achieve financial targets.
-Provide overall business update and customer account info (e.g. availability dates, delivery forecast, targets, progress).
-Monitor customer prioritization, delivery forecast targets and support product allocation management.
-Conduct training sessions and influence customers to adopt new processes, tools, and systems.
-Identify and implement improvements in operational efficiency, customer experience, etc.
-Help onboard new colleagues, provide function-specific peer-to-peer training.
Qualifactions & Competencies:
-BS/BA in Agriculture, Agronomy, Business, Supply Chain Mgmt, or related fields preferred.
-3-5 years of operational experience in Customer Service, Commercial, Logistics, Administration.
-Key competencies: customer focus, results orientation, communication, collaboration, agility, relationship and conflict management, decision making.
-Knowledge of IT systems and tools, e.g. SAP, SalesForce or other CRM or order management systems.
-Proficiency in Excel and Office package.
-Communication and customer relationship management skills.
-Language: Italian native level and English fluent.
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and you have the "Passion to Innovate" and the "Power to Change", we encourage you to apply now. Job postings will remain open for a minimum of ten business days and are subject to immediate closure thereafter without additional notice. To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.
Reference Code: 332461
Functional Area: Operaciones con el cliente y Asistencia